Refund policy
Because all OSHA creations are handmade, delicate, and often made-to-order, we do not accept returns or exchanges, except in the situations described below.
Damages or Order Issues
Please inspect your order upon delivery.
If your item arrives damaged, or if you receive the wrong item, contact us within 7 days at:
intrecci.osha@gmail.com
with photos of the issue.
We will review the situation and find a fair solution (repair, replacement when possible, or refund).
Non-returnable Items
Due to the artisanal and personalized nature of our work, the following items cannot be returned:
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custom or personalized items
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made-to-order pieces
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handmade items showing natural variations in color, bead tone, stitching, or fabric (these variations are normal and not considered defects)
If you are unsure whether your item qualifies, you can always contact us before ordering.
EU 14-Day Cooling-Off Period
For customers in the European Union:
You have the right to cancel your order of non-custom, non-personalized items within 14 days of delivery.
To be eligible:
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the item must be unused, unworn, and in perfect condition
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original packaging must be included
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return shipping costs are at your expense
Please note:
The EU cooling-off period does not apply to custom or personalized pieces, which is permitted by EU law.
To initiate a withdrawal, email us at intrecci.osha@gmail.com.
How to Request a Return (when allowed)
If your return is eligible under the terms above, please contact us first.
Items sent back without prior approval will not be accepted.
We will provide instructions on how and where to send the parcel.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund is approved.
If approved, refunds are issued to your original payment method within 10 business days.
Please note that your bank or card issuer may require additional processing time.
If more than 15 business days have passed since your refund was approved, please reach us at:
intrecci.osha@gmail.com